Listening and learning from our patients and their experiences is something we value at Boundaries Surgery, and the use of data often helps us in planning ways we can improve and develop our services. On 24 November 2022, NHS Digital published practice level data showing the number of appointments being given at practices across England, as well as by region and nationally. While this information does show the high number of appointments we are offering, it does not include other requests and work undertaken by the practice such as referrals and reviewing test results, which are important elements of how we care for our patients.

We are working hard with colleagues across Hampshire and the Isle of Wight to improve access to health services, as well as support our patients in the best way for their needs. If you have any concerns or ideas you would like to share with us, we will always encourage you to do so. You can either email us via hiowicb-hsi.boundariessurgery@nhs.net, drop into the practice, or call us on 01420 562 153.

The practice nurse clinics are by appointment only, though we try to leave spaces for urgent problems. One of the nurses is on duty daily from 8:30am - 2:30pm.

The practice nurse can do a wide range of procedures including dressings, injections, immunisations (routine and travel), and ECGs. She is also able to do health checks and advise on smoking, alcohol, diet and exercise.  The Practice Nurse will also be the primary sample tester.  If you have been asked to provide a sample (eg. urine) to be tested by the surgery please endeavour to bring your sample in before 12:00.

As a result of the Coronavirus pandemic all our patient interactions will initially be dealt with by telephone and where possible generally on the day.  The doctors do have face to face apointments available if they decide this is the best way to assess a problem or they have the option of a video consultation if deemed suitable. If you have a request that does not require a GP/Nurse, eg test results,  the best time to contact the surgery is between 11:00am and 4:00pm as the the reception staff are normally very busy outside of these times.

If you have a telephone appointment with a doctor please ensure that you will be available at the number you provide and note that when the doctor calls the number could be withheld. When booking the telephone appointment you will be given an idea when the doctor will endeavour to call you, but it is anticiopated to be within 20 - 25 minutes of this time. Please note if you are unavailable when the doctor calls and unless you have given consent to leave a message on the number you have provided a voicemail message will not be left.

Your doctor is happy to visit patients at home if their illness is such as to reasonably prevent them from attending the surgery. However, there are better facilities at the surgery for examination and treatment. Most ill patients, particularly children, can travel to the surgery without any harm.

The district nurses will visit if there are blood tests, dressings or other nursing care required for patients who are house bound. The surgery will arrange a district nurse visit if this is appropriate.

Please call the surgery as early as possible on the day if you need a home visit which will allow our doctors to plan their schedule.

It is important that you inform the reception staff if you are unable to attend for your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.