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Opening Times

Day Hours
Monday*08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday*08:00 - 18:30

*excludes public holidays

Doctor Availability

Doctor Mon Tue Wed Thu Fri
Dr WestY YYY
Dr HughesYY  Y
Dr ScottAM AM Y  

Dr Philip J West

MB BS DRCOG MRCGP, Qualified 1995 (London)

Dr Heather Scott (Associate)

MB BS DRCOG MRCGP, Qualified 2002 (London)

Dr Liz Hughes (Associate)

BM DCH DRCOG MRCGP, Qualified 1999 (Southampton)

There has been a doctor's surgery at the Boundaries for over 70 years. The present purpose-built premises were opened in 1987 and a large extension was added in 2002.

Our aim is to provide you with the best possible comprehensive medical service. All members of the practice team work closely together and are committed to continuity of care for the whole family.

Latest News

Phone System

With effect from 1020 today, Wednesday 14 November, our telephone system is not working.  This is a national problem for our provider and we apologise for any inconvenience.  We hope this will be fixed soon.

New Online Services

We have been made increasingly aware that only one email address can be linked to each new online services account, shared email addresses cannot be used. Unfortunately this is something outside of our ability to resolve and we apologise for any inconvenience.

We have also recently been made aware that one of the service providers we have provided details for (Dimec) currently only provides a medication only provision (ordering repeat medication) through its App and does not allow for booking appointments.

Both Patient Access and Evergreen life provide mobile Apps as part of their online service delivery.

Tick Bites

Most tick bites are harmless

Only a small number of ticks are infected with the bacteria that cause Lyme disease. A tick bite can only cause Lyme disease in humans if the tick has already bitten an infected animal.

But it's still important to be aware of ticks and to safely remove them as soon as possible, just in case.

Ticks that may cause Lyme disease are found all over the UK, but high-risk areas include grassy and wooded areas in southern England and the Scottish Highlands.

Many people with early symptoms of Lyme disease develop a circular red skin rash around a tick bite.

The rash can appear up to 3 months after being bitten by a tick and usually lasts for several weeks. Most rashes appear within the first 4 weeks.

How to spot and remove ticks 

Tick bites aren't always painful. You may not notice a tick unless you see it on your skin. Regularly check your skin and your children's or pets' skin after being outdoors. To remove a tick safely:


Use fine-tipped tweezers or a tick-removal tool – you can buy these from some pharmacies, vets and pet shops.

Grasp the tick as close to the skin as possible.

Slowly pull upwards, taking care not to squeeze or crush the tick. Dispose of it when you've removed it.

Clean the bite with antiseptic or soap and water.


The risk of getting ill is low. You don't need to do anything else unless you become unwell.

 How to avoid tick bites

To reduce the risk of being bitten:

Cover your skin while walking outdoors and tuck your trousers into your socks

Use insect repellent on your clothes and skin – products containing DEET are best

Stick to paths whenever possible

Wear light-coloured clothing so ticks are easier to spot and brush off

Further Information can be found here;

New initiative to improve access to routine appointments

We are working with Bentley Village Surgery, Chawton Park Surgery and The Wilson Practice to offer patients access to additional GP and nurse appointments. From the beginning of May it has been possible to have a routine appointment with a GP or nurse on weekday evenings until 20:00 (8 PM) and on Saturday mornings from 08:00 to 10:00.  

To access these appointments you can either speak to a member of our reception team by popping into the practice or phoning us just as you would do with a regular day-time appointment. 

If available, you will be offered an appointment at any one of the Surgeries. 

These surgeries are staffed by doctors, nurses and healthcare assistants from across the A31 Group of Practices.  You will be asked for your consent before an appointment is made with a clinician who does not routinely work for Boundaries Surgery; if you provide consent it will enable that person to see your medical records and enter the details of your consultation into them.  

It is not currently possible to book these appointments online because of the need to register consent.

Also from 1 October 2018 the North Hampshire Urgent Care service is offering appointments with a GP at their centre in Basingstoke Hospital between 08000 - 1200 in Sunday mornings.

Contact Details

Patients are requested to make sure they keep us up to date with their contact details, particularly phone numbers.  We can only contact you based on the details we hold.  Also note that due to Information Governance constraints unless you have a personalised voicemail we are unable to leave a voicemail message.

The A31 Community Wellbeing Hub

The A31 Community Wellbeing Hub is an initiative by 5 General Practice Surgeries, all linked by the A31 (hence the title), to enable their patient communities access to a space to interact with a variety of organisations that can assist in providing specialist support or useful information across a wide range of topics.

The Hub will be run on a drop in basis where people can find out more or share experiences or knowledge in a relaxed and social atmosphere, with a cuppa!

For more information please go to

How to get the most from your GP - in less than 10 minutes

How to use a 10 minute appointment with the doctor:

Our doctors try to run to time but we realise they will often be running late.  Most patients are very understanding when this happens, especially in the event of an emergency or someone who is especially unwell.  To help our doctors keep to time we ask that patients come to a 10 minute appointment with one problem to discuss. 10 minutes is usually enough time to deal with a single problem and the notes, prescriptions and referrals that are generated from the consultation.

If you know in advance that you need to discuss 2 or more problems then please book a double appointment. It is always helpful to list the problems at the start of the appointment and to start with the most important thing.  This is often the issue that will have actually led you to book the appointment.

Please be prepared to book another appointment to deal with things that cannot be covered if you run out of time.  We want to do justice to the problems that patients consult with so cramming lots in to a 10 minute appointment could result in only dealing with things superficially or missing important information.

If you have been asked to attend for a medication review, or review of a longstanding condition, it is likely that this discussion will take up the time of the appointment so please be realistic about what else might be possible to discuss without booking additional time.

We are very happy for patients to attend with other family members but please do not expect them to be able to consult within your appointment, without prior agreement from the doctor. If an additional appointment is needed then we will try and arrange this at a suitable time.

Shingles Vaccinations

Public Health England have issued a Shingles Vaccination Calendar to make it easier to establish eligibility.  It can be found here:

Pocket Medic

PocketMedic has worked with NHS doctors, nurses and patients to create a series of short films to help you to manage your health.

You can watch these films as many times as you like and learn from other patients and health care professionals about your condition.

The following films are available for you to watch:

Pre-Diabetes -

Type 1 Diabetes -

Type 2 Diabetes -

Gestational Diabetes -


Exercise with Lung Disease -

Chronic Pain -

Wellbeing -

Life after Cancer -

Heart Failure -

We hope you will find these films helpful and would love to know what you think.

When you have watched all the films in the series, please let us know by completing 4 very short questions by clicking on the survey link on the first page.

If you have any difficulties accessing the films or have any comments, please email